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Solution Overview InfoAxon implements customer relationship solutions that
support your internal front office sales, marketing and customer service teams. This consolidated view helps streamline the
customer service proceses and gain valuable insights into customer behaviour. Our solutions also enable you to capture, maintain
and report on customer interaction with your business. Solution Offerings Leveraging our
strong open source capabilities we implement leading professional Open Source CRM solutions within your existing business
enviroments. Such solution offerings are implemented as: Stand alone CRM package implementation
- In this offering, InfoAxon will install, configure and customise Professional Open Source CRM solutions such as SugarCRM
as a standalone application in your intranet/LAN. Additionally, InfoAxon will help review the existing customer relationship
process, suggest improvements and train your sales team on the new CRM package. Integrated
CRM - This offering, is catered to medium to large businesses where a CRM solution requires a deeper level of integration
with other corporate systems such as content management, ERP and accounting packages. In some scenarios, multiple customer
databases may exist which would require integration with the CRM using Web Services.
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